When use laser cutting machine for first time,customers will face many problems about machine.

So we made a summary of customers’ questions about laser cutting machine for reference.

1.What’s the guarantee, in case the laser cutting machine breaks down? 

Our laser cutting machine has 2 years’ guarantee.

If it breaks down,our technician will figure out what the problem according to client s feedback.

Parts except for consumable parts will be replaced for free if the problems are caused by quality fault.

2.What’s the trade term of laser cutting machine?

Both FOB and CNF/CFR/CIF is OK.

3.What’s the payment terms?

30% deposit,70% balance before delivery by T/T.

Small amount with West Union or Paypal is acceptable.

4.Do you have any certificate?

CE, FDA and ISO with BV certificate

5.How about the documents after shipment?

After shipment,we will send all original documents to you by DHL,

including Packing List, Commercial Invoice, B/L,and other certificates as required by clients.

6.Do you arrange shipment for the machines?

Yes, for FOB or CIF price, we will arrange shipment for you.

For EXW price clients need to arrange shipment by themselves or their agents

7.What is warranty period of whole laser machine?

The most important part of fiber laser cutting machine is Laser source.

XTLASER offer 3 years warranty for the laser source.

Other parts of whole laser machines is 2 years.

If anything wrong happens to machine unhumanly,

XT LASER will send spare parts free of charge to customers.

8.How about Aftersales service?

XTLASER has professional aftersales service teams,standing by 24 hours ,7 days per week.

Video chatting, remote control,phone calling are some ways to be used for serve customers.

After buying,our engineers can go to customers factory and train workers how to operate laser cutting machine.

9.Are you Factory of manufacturer of Trading company?

XTLASER is professional manufacturer of laser cutting machine since 2004,

has more than 14 years experience in this industry.

XTLASER suggest you to choose Factory of manufacturer,

because it can offer you best after sales service.

Also we suggest you to visit factory and see it personally before making decision.

10.If buyers assign workers to seller’s factory for training, is it free?

Yes, XTLASER will arrange chief engineers to train customers engineers free of charge.

If you have other questions about laser cutting machine,please feel free to contact us: