After buying the fiber laser cutter, the most important aspect is service. Customer cares for this point mostly. Without strong warranty, then how can they guarantee the service and quality? Especially in the overseas market. So today, we are going to share some tips about the warranty service. In the fiber laser metal sheet cutting machinery using process.
Warranty & Service Training Details in fiber laser metal sheet cutting machinery
a. Warranty time: 5 year warranty (Except the consumables)
– The first 3 years, we offer the free maintenance for the whole machine except the man made factors damage. During the first 3 years, we undertake the shipping cost.
– The second 4 – 5 year, we offer the free maintenance for the main parts.
Main parts contains the non-deformation about working bed, servo motor, laser source, and cutting heads.
The involved fees are undertaken by customers, and we only offer for the free-maintenance service.
b. Service Training Details
– Our engineer can be the clients’ factory for installation and training service for free (4-7 days).
But the round tickets fees & lodging fees needs to be undertaken by buyer.
– Buyer can send the engineer to our factory directly, and buyer should pay the related cost.